Tricky & Titch aims to ensure that you are delighted with all your purchases. If for any reason you have a problem with sizing or you are in any way dissatisfied, please send the items back for exchange or refund.

returning items

Goods must be returned for refund or exchange within 21 days of dispatch in perfect condition and in the original packaging along with proof of purchase. Garments must have tags attached and show no wear. Unfortunately, we cannot refund or exchange used, worn and washed or customer-damaged items. We regret that shipping charges for goods cannot be refunded.

If you are exchanging an item, we cover the shipping costs for delivery of your new item.

If any item is found to be faulty or we have mistakenly sent you the wrong item(s), we will gladly offer a full refund or exchange. In the rare case that a faulty or incorrect item is sent, please call us on (604)985-5546 to arrange the return.

We're afraid, that in all cases, we are not responsible for goods that fail to reach us. For your own protection, you may wish to send your return by insured parcel post or courier. On receipt of your return we will e-mail you to confirm that the refund or exchange has been processed.

step 1: you must complete the returns form, please click here

step 2: select a carrier of your choice. Affix a label with the return address. Please ensure that the items are in their original packaging, that you have completed a returns form and that proof of purchase is enclosed. Please note that we are not responsible for return postage.

Please return item(s) via post only to the following address; returns cannot be made in person to this address - Returns, Tricky & Titch Designwear, 103-1075 Marine Drive, Suite 516, North Vancouver, BC, V7P 3T6

step 3: once we receive the returned item(s), we can process the exchange or refund.

cancelling an order

If you wish to amend or cancel an order please contact us as soon as possible by email at . Please have the following details ready:

Customer Name
Order Number
Date of order

Tricky & Titch orders are normally processed immediately so we may have already packaged your order and made arrangements for it to be sent to you. If this is the case, then we may not be able to stop the order from being sent. Once you receive the order, it will be processed as a return as above.